Man With Van Bermondsey Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Bermondsey provides moving, delivery, collection, and related transport services to customers in the UK. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to these terms. These conditions are designed to be clear, fair, and practical, and they apply whether the work involves a single item, part-load transport, or a more general man with van Bermondsey service. They should be read carefully before any booking is confirmed.

In these Terms and Conditions, “we”, “us”, and “our” refer to the service provider operating the van and labour support. “You” and “your” refer to the customer, whether an individual, business, landlord, tenant, or other organisation. The service may include loading, transport, unloading, and, where agreed in advance, additional assistance such as furniture placement or item handling. Unless stated otherwise in writing, our service is limited to transport and associated labour only, and does not automatically include packing, dismantling, storage, or specialist moving work.

These terms are intended to work alongside the written or verbal quotation provided before the job starts. If there is any conflict between a quotation and these Terms and Conditions, the specific terms of the quotation will apply only where they are clearly stated and do not conflict with mandatory legal rights. Nothing in this document affects your rights under UK consumer law where such rights cannot be excluded or limited.

1. Booking Process

All bookings for the Man With Van Bermondsey service are subject to availability and are only confirmed when we have accepted the request. A booking enquiry may be made by phone, email, online form, or any other method we make available. Any preliminary estimate given before confirmation is not a final agreement unless explicitly stated. We may ask for details including collection and delivery addresses, item descriptions, access conditions, floor levels, parking restrictions, timing preferences, and whether any bulky or fragile goods are involved.

To help us provide an accurate quotation and suitable vehicle allocation, you must give truthful and complete information. If the information you provide changes before the moving date, you must tell us as soon as reasonably possible. Failure to do so may affect the price, the crew size, the vehicle type, or the feasibility of the booking. We reserve the right to refuse or amend a booking if the job is materially different from the original description, if it is unsafe, or if the requested service falls outside our normal operations.

The booking is only secured once we have issued a confirmation and, where applicable, received any required deposit or advance payment. Any arrival time or completion time provided is an estimate only, unless a fixed appointment window has been expressly agreed. We use reasonable efforts to arrive on time, but delays can occur due to traffic, access issues, weather, prior job overruns, or circumstances beyond our control.

2. Payments and Charges

Prices for the Man With Van Bermondsey service may be calculated by hourly rate, fixed fee, mileage, load size, or a combination of these methods. The price will usually be based on the information supplied at the time of booking. Unless otherwise agreed, charges may include labour, vehicle use, fuel, and standard transport time. Additional services, waiting time, congestion delays, staircase carry, multiple stops, or difficult access may incur extra charges where reasonable and previously indicated or where they arise because of circumstances not disclosed in advance.

Payment terms will be set out in the quotation or booking confirmation. We may require a deposit to secure the date, with the balance due on completion of the job unless agreed otherwise. We accept payment methods stated in advance and may refuse cash, card, or transfer methods that are not confirmed for the relevant booking. If you are a business customer, payment must be made in full by the due date stated on the invoice. Late payment may result in additional administrative charges or interest where permitted by law.

Any extra costs caused by inaccurate information, unexpected access difficulties, waiting beyond a reasonable period, parking penalties caused by customer instructions or customer fault, or changes requested after the booking has started may be added to the final invoice. If an item cannot be moved because it does not fit through the access route, is heavier than described, or needs additional equipment or labour, we may revise the price before proceeding. We will always aim to discuss additional charges before they are incurred, but in urgent or on-site situations we may need to act quickly to complete the service safely.

3. Cancellations, Rescheduling, and Delays

You may cancel or rearrange your booking by giving notice in a reasonable timeframe. If you cancel after confirmation, cancellation fees may apply depending on how much notice is provided, whether the crew has already been allocated, and whether expenses have been incurred. Where a deposit has been paid, it may be non-refundable in full or in part if the cancellation is made close to the scheduled date or if the service has been reserved specifically for your job. Any applicable cancellation policy will be explained in the booking confirmation or quotation.

We may cancel or reschedule a booking if we are unable to perform the service safely, if access information is materially incorrect, if the customer fails to provide the agreed conditions for the job, or if force majeure events make performance impracticable. In such cases, we will use reasonable efforts to offer an alternative time, but we are not responsible for indirect losses arising from the change unless required by law. If we are delayed, we will try to notify you as soon as possible and provide a revised estimated arrival time.

If you are not present at the agreed start time, or if the property or delivery point is inaccessible, we may apply waiting charges, attempt to contact you, or treat the booking as cancelled at your cost after a reasonable waiting period. For shared premises, managed buildings, or restricted access sites, you must ensure permission to enter, suitable parking arrangements where possible, and any necessary codes or instructions are available in advance.

4. Customer Responsibilities

Before the moving date, you must ensure that items are ready for loading unless we have agreed packing or preparation as part of the service. Fragile items should be packed securely, and any particularly valuable or sensitive items should be disclosed to us before the job begins. Unless specifically agreed in writing, we do not accept responsibility for checking whether items are properly packed, labelled, or protected. You are responsible for making sure drawers, cupboards, appliances, and furniture are emptied, disconnected, or made safe where needed.

You must also ensure that the items to be moved are lawful to transport, do not contain prohibited goods, and are not contaminated, hazardous, or dangerous unless we have expressly agreed to handle them and have the appropriate permissions, equipment, and procedures. We may refuse to transport any item that we reasonably believe to be unsafe, illegal, improperly packaged, or likely to cause damage to other goods, our vehicle, or property. Our staff are entitled to work in a respectful and safe environment, free from abuse, harassment, or threats.

If any third parties, such as landlords, building managers, neighbours, or loading bay operators, need to be informed or consulted, that is your responsibility unless we have specifically agreed otherwise. You should also ensure the route is suitable for the vehicle and that any permissions required for parking, lifting, or loading are in place. We are not responsible for penalties or delays that result from missing permissions or inaccurate instructions provided by the customer.

5. Liability and Damage

We will carry out the service with reasonable care and skill. However, because moving and transport work can involve heavy items, restricted access, and external variables, some risk is unavoidable. We are not liable for pre-existing damage, wear and tear, poor packing, hidden defects, or damage caused by items being unsuitable for transport. You should inspect your belongings before and after the move and notify us promptly of any alleged damage. Any claim must be supported by evidence and reported within a reasonable period.

Where we are responsible for loss or damage, our liability is limited to the extent permitted by law and normally does not extend to indirect, consequential, or economic losses such as loss of profits, missed opportunities, or business interruption. For domestic customers, nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. If we arrange third-party services on your behalf, we are not responsible for those third parties unless we explicitly state that we are acting as principal for that element of the work.

You are responsible for any damage caused by incorrect declarations, unsafe packing, defective items, or instructions that require us to act against our normal safety procedures. If you ask us to place items in a particular location and you do not warn us of fragile flooring, weak furniture, hidden cables, or structural limitations, you accept the associated risk unless we negligently fail to act with reasonable care. Claims relating to missing items must be reported promptly so that an investigation can begin without delay.

6. Waste, Disposal, and Regulatory Compliance

Where the service involves removal of unwanted items, packaging, or waste, all parties must comply with applicable UK waste regulations. We do not operate as a general waste contractor unless this is clearly included in the booking. Items intended for disposal must be described accurately, and you must tell us whether they include electrical equipment, furniture, mattresses, chemicals, liquids, sharp objects, or other regulated materials. We may refuse waste that we believe requires specialist disposal or a separate licence.

You remain responsible for confirming that you have the legal right to dispose of the waste presented to us and that it is not contaminated, prohibited, or subject to special handling rules. Where required, we may provide a record of transfer, receipt, or other documentation consistent with lawful waste handling practices. We will dispose of or transfer waste only through lawful and appropriate channels. If you ask us to take items that appear to contain confidential information, personal data, or sensitive material, it is your responsibility to remove or destroy that information first.

Any waste collection or disposal service is subject to acceptance at the time of booking and may be priced separately. If items are incorrectly described or contain restricted waste, we may stop the job, charge for time already spent, and require you to arrange appropriate collection or disposal yourself. By using our van and man service for disposal purposes, you confirm that the goods are your property or that you have the authority to dispose of them lawfully.

7. Service Standards, Safety, and Conduct

We aim to provide a professional, courteous, and efficient service at all times. Our crew may decline to lift, carry, or transport any item if doing so would create a risk to health and safety, would damage property, or would breach legal requirements. We may also pause work if conditions become unsafe, including severe weather, aggressive behaviour, unsafe stairs, blocked access, or lack of lighting. If work is stopped for safety reasons caused by the customer’s environment or conduct, charges may still apply for time spent on site.

Customers must ensure that children, pets, and bystanders are kept away from moving routes, loading areas, and vehicle access points. If specialist equipment is required and has not been agreed in advance, we may refuse the service or offer an amended quote. The use of protective materials, blankets, straps, trolleys, and similar equipment is at our discretion unless specifically included. We may also adjust the order of loading for safe distribution of weight within the vehicle.

Our staff may take reasonable steps to protect property, including using standard handling methods and choosing the safest practical route. However, we do not guarantee the movement of items through narrow openings, stairways, lifts, or corridors where the fit is uncertain. If dismantling or reassembly is requested, this must be agreed in advance and may be limited to simple furniture items. We do not accept responsibility for pre-existing instability or hidden defects in items that are dismantled or reassembled at your request.

8. Force Majeure and General Provisions

We are not liable for failure or delay in performance caused by events beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, strikes, civil unrest, power failures, public health restrictions, or vehicle breakdowns. If such an event occurs, we will make reasonable efforts to resume the service or rearrange the booking. Where performance becomes impossible or unreasonable, either party may cancel the affected booking without liability for consequential losses, subject to payment for work already completed.

If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, that part will be severed to the minimum extent necessary, and the remainder will continue in full force. Any failure by us to enforce a right or remedy on one occasion does not waive that right or remedy on any other occasion. These Terms and Conditions may be updated from time to time, and the version in force at the time of booking will apply unless a later version is agreed in writing.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us regarding the service, unless a separate written contract says otherwise. Any variation must be agreed in writing. The headings in this document are for convenience only and do not affect interpretation.

9. Governing Law

This agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute unless mandatory law states otherwise. If you are a consumer, you may also benefit from any rights or remedies available to you under applicable consumer legislation.

By proceeding with a booking for Man With Van Bermondsey, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not accept them, you should not continue with the booking. These terms are intended to create a transparent service relationship and to set reasonable expectations for both parties before any work begins.