Man With Van Bermondsey Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Bermondsey provides removal, transport, delivery, and related household or business moving services within the UK. By making a booking, the customer agrees to comply with these terms in full. The purpose of this page is to explain the booking process, payment obligations, cancellation rules, liability limits, waste handling requirements, and the governing law that applies to all services supplied under the Man With Van Bermondsey name.
These terms apply to every service arrangement, whether booked for a single item, a small move, a light haulage job, or a broader relocation requiring a van and one or more operatives. For the avoidance of doubt, references to we, us, and our mean the service provider operating as Man With Van Bermondsey, while references to you and your mean the customer, hirer, or person accepting the quotation and arranging the service.
By confirming a booking, you acknowledge that you have read and understood these terms, that you are authorised to place the booking, and that all information provided to us is accurate and complete. If you are booking on behalf of another person, company, landlord, tenant, estate, or organisation, you warrant that you have authority to do so and that the person or entity responsible for payment will comply with these terms.
All quotations are based on the details supplied at the time of enquiry, including collection and delivery addresses, access conditions, estimated load size, item descriptions, floor levels, parking restrictions, handling requirements, and any need for waiting time or dismantling. If the information changes after the quote is issued, Man With Van Bermondsey service terms allow us to revise the price, timing, vehicle size, crew size, or scope of work accordingly.
A booking is only confirmed when we have accepted your request and, where required, received any deposit, minimum charge, or written confirmation agreed in advance. We may refuse or cancel a booking if the job is unsafe, unlawful, impracticable, outside our service capacity, or likely to require equipment or labour not originally agreed. Any estimate provided before confirmation is not a fixed offer unless expressly stated in writing.
It is your responsibility to ensure that the job can be completed safely and efficiently. You must provide accurate access details, ensure goods are ready for collection at the agreed time, and make us aware of fragile, heavy, awkward, hazardous, or unusually valuable items. If parking permits, access passes, building approvals, or loading permissions are needed, you are responsible for arranging them unless we have specifically agreed otherwise in writing.
Payment terms may require a deposit, advance payment, card authorisation, or full settlement on completion, depending on the type of work and the level of risk involved. Unless otherwise agreed, all charges are due in pounds sterling. The final amount may include labour time, mileage where applicable, congestion or parking costs, waiting time, extra stops, additional handling, stair carries, and any other reasonable charges communicated to you before or during the job.
We accept that a Man With Van Bermondsey moving service should be transparent, and we therefore aim to explain the basis of any additional charge before it is incurred where reasonably possible. If you request changes to the original booking, such as extra collection points, increased volume, or an extended waiting period, we may adjust the price to reflect the revised service. Invoices must be paid in full by the stated due date, and we reserve the right to charge interest on late sums where permitted by law.
If payment is made by card, bank transfer, or another electronic method, you must ensure sufficient funds are available and that the payment method used is valid and authorised. Chargebacks, reversed transfers, or disputed payments do not cancel your contractual obligation to pay for services lawfully supplied. Where any amount remains unpaid, we may suspend future services, withhold delivery where lawful, or pursue recovery of the debt and associated costs.
Cancellations and postponements should be made as early as possible. If you cancel a confirmed booking, a cancellation fee may apply depending on the amount of notice given, the resources already allocated, and whether third-party costs have been incurred. The closer the cancellation is to the scheduled time, the higher the likely charge. If we have already arrived at the site, loaded goods, or incurred preparatory costs, you may be charged for the full or partial booking as appropriate.
If you wish to reschedule rather than cancel, we will try to accommodate your request subject to availability. However, a date change is treated as a new booking unless we agree otherwise. Man with Van Bermondsey terms also allow us to cancel or delay a job if circumstances beyond our control make performance impossible or unsafe, including severe traffic disruption, vehicle breakdown, extreme weather, staff illness, access obstruction, or legal restrictions affecting the movement of goods.
In the event of cancellation by us, our liability is limited to refunding any prepaid amount for the service element not supplied, unless the law requires otherwise. We are not responsible for indirect losses arising from cancellation or delay, such as missed appointments, loss of earnings, accommodation costs, or inconvenience, provided such exclusion is lawful and reasonable. You are encouraged to have appropriate contingency plans where a fixed deadline is important.
Our liability is limited by law and by the nature of the services supplied. While we will use reasonable care and skill, we do not guarantee that all goods will be free from risk during lifting, carrying, loading, transit, or unloading. Unless otherwise agreed in writing, you are responsible for packing items suitably for transport, securing fragile goods, emptying appliances, and ensuring that items are fit for removal by a standard van service.
We shall not be liable for pre-existing damage, wear and tear, hidden defects, poor packaging, internal movement of contents, or damage caused by items being inadequately secured. Nor shall we be liable for loss or damage arising from incorrect instructions, incomplete information, faulty access arrangements, or the act or omission of the customer or a third party. Nothing in these Man With Van Bermondsey terms and conditions excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Where we are found liable for proven loss or damage to goods caused by our negligence, our liability may be limited to the lesser of the repair cost, replacement value, or an agreed declared value, subject to any insurance arrangements and subject always to the maximum extent permitted by law. You should notify us of any claim as soon as reasonably practicable and, where possible, before goods are moved from the delivery location.
Waste removal, disposal, and clearance work are subject to waste regulations and environmental law. We will only remove waste or unwanted items if the arrangement has been expressly agreed and if the materials are lawful to handle and dispose of in the manner intended. The customer must disclose the nature of all waste items, including whether any material is electrical, electronic, upholstered, chemical, contaminated, sharp, bulky, recyclable, or otherwise regulated.
It is your responsibility to ensure that any waste handed over for removal does not include prohibited, dangerous, or unlicensed materials unless we have expressly agreed in advance that we are authorised and equipped to handle them. This includes, without limitation, asbestos, medical waste, gas cylinders, solvents, oils, paint, explosives, biohazards, and other controlled substances. If undisclosed restricted waste is presented, we may refuse collection or charge for any resulting delay, segregation, or lawful disposal costs.
Where applicable, waste transferred to us must be accompanied by accurate information to allow lawful transport, treatment, reuse, recovery, or disposal. We may request proof of ownership, confirmation of source, or additional details required for compliance. The customer agrees to indemnify us against penalties, fines, claims, or costs arising from inaccurate descriptions, illegal disposal requests, or failure to follow waste duty-of-care requirements caused by the customer’s acts or omissions.
Before the move begins, you must ensure that items are properly packed, doors and access routes are clear, and any fragile or high-value belongings are identified. If you ask us to move items that are not adequately packed or protected, you accept the associated risk unless we expressly agree to provide packing materials or packing assistance. Our Man With Van Bermondsey moving service may decline to carry goods that are unsafe, unlawful, excessively heavy, or likely to cause damage to property or injury to persons.
If the customer or a representative is not present at the agreed time, we may wait for a reasonable period, charge waiting time, or leave the location and treat the booking as failed attendance. Any delay caused by your failure to provide access, instructions, keys, permits, or accurate addresses may result in extra charges. Likewise, if the service takes longer because the volume of goods was underestimated, we may revise the price to match the work actually carried out.
You agree not to load cash, jewellery, precious metals, sensitive documents, or irreplaceable items into the vehicle unless we have specifically agreed to carry them. Even where such items are accepted, you remain responsible for declaring their nature and value and for ensuring they are suitably protected. We are not a specialist valuables courier unless expressly stated in the booking confirmation, and standard terms of carriage apply unless a higher level of protection has been agreed in writing.
The customer is responsible for ensuring that the named recipient or delivery contact is available at the destination. If no one is present to receive the goods, or if access is denied, we may store, return, redeliver, or place the goods into temporary safekeeping at your cost and risk, subject to lawful and reasonable measures. Any redelivery, storage, or abortive journey may be charged as an additional service.
Any complaint about service quality, missing items, or damage should be reported promptly and with reasonable detail so that we can investigate. You should retain packaging, photograph visible damage where appropriate, and provide supporting information. A failure to report an issue quickly may make it more difficult to verify the facts, though it does not remove any statutory rights you may have under applicable law. We will consider each issue fairly and in good faith.
If any term in these Man With Van Bermondsey terms is found to be unlawful, invalid, or unenforceable, that term shall be deemed severed to the minimum extent necessary, and the remaining terms shall continue in full force. No failure or delay by us in enforcing any right shall operate as a waiver of that right. Any variation to these terms must be agreed in writing by an authorised representative of the service provider.
These terms and any dispute or claim arising from them, or in connection with the services supplied, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires a different forum or mandatory rights apply. If a dispute arises, both parties should first attempt to resolve it informally and reasonably before commencing formal proceedings.
By proceeding with a booking, you confirm your acceptance of these Man With Van Bermondsey service terms and your agreement to comply with all applicable legal and contractual obligations. These terms are intended to provide clarity and fairness for both sides, ensuring that every move, delivery, or clearance is handled on a clear and lawful basis. Any service requested from us is supplied only on the basis of these conditions, together with any written quotation or booking confirmation issued for the job.