Privacy Policy

Man with Van Bermondsey Privacy Policy

This Privacy Policy explains how Man with Van Bermondsey collects, uses, stores, and protects your personal data when you use our services. It applies to all Man with Van Bermondsey customers and prospective customers located in the Bermondsey area and surrounding neighbourhoods.

We are committed to processing your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. By engaging our services, requesting a quote, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.

Data Controller

Man with Van Bermondsey is the data controller responsible for the personal data you provide. As data controller, we decide how and why your personal data is processed and ensure that such processing complies with applicable data protection laws.

Types of Personal Data We Collect

We collect and process different categories of personal data, depending on how you interact with us and which services you use. This may include:

Identity and contact information such as full name, address, collection and delivery addresses, and other contact details you choose to share.

Service and booking information such as details of your move or transport job, preferred dates and times, property access details, inventory notes, special instructions, and correspondence relating to your booking.

Payment and transaction information such as details of the services you have purchased, prices, invoices, and payment confirmation information. We do not store full payment card details when third party payment processors are used.

Technical and usage information such as basic information relating to how you access or interact with our website or online forms, including the date and time of your visit and pages viewed, where this is technically available.

Communications and feedback such as enquiries, complaints, reviews, testimonials, and any other information you provide when you communicate with us.

How We Collect Your Data

We collect personal data in several ways:

Directly from you when you contact us to request a quote, make a booking, ask a question, provide feedback, or otherwise communicate with us.

Through our website or online forms when you submit an enquiry or provide information required to arrange or manage a service.

From third party service providers or platforms where they forward your enquiry or booking details to us so we can provide the service you requested.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis to do so. Depending on the context, our lawful bases are:

Contract. We process your personal data to enter into, perform, and manage the contract for moving or transport services. This includes providing quotes, confirming bookings, delivering services, handling payments, and dealing with related enquiries.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights. This includes managing and improving our services, keeping appropriate records, responding to enquiries, and protecting our business against fraud or misuse.

Legal obligation. We may process and retain certain information where we are required to do so by law, including tax, accounting, and other regulatory requirements.

Consent. If we ever rely on your consent, for example for certain types of optional communications, we will make this clear at the time of collection. You can withdraw your consent at any time using the contact details provided in this Privacy Policy.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotations and respond to enquiries about our services.

To set up, confirm, and manage bookings for man and van services.

To plan and deliver your move or transport job, including logistics and scheduling.

To communicate with you before, during, and after the service, including confirming details, sending updates, and resolving issues.

To issue invoices, process payments, and manage accounts and records.

To improve our services, website, and customer experience, including through internal analysis.

To handle complaints, disputes, and to protect our legal rights.

To comply with legal and regulatory obligations.

Data Sharing and Processors

We may share your personal data with trusted third parties where necessary and appropriate for the purposes described in this Privacy Policy:

Service providers and processors who help us operate our business, such as payment processing providers, website hosting and maintenance providers, email and communication tools, and administrative support services. These parties act as data processors and only process your personal data on our documented instructions.

Professional advisers such as accountants, legal advisers, or insurers where this is necessary to obtain professional services or to manage legal claims.

Authorities and regulators where we are legally required to share information or where it is necessary to protect our rights or the rights of others.

Whenever we use data processors, we ensure that appropriate data protection agreements are in place and that your personal data is kept secure and processed only as necessary to perform the contracted services.

International Transfers

Where we use service providers located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data receives an adequate level of protection. This may include the use of standard contractual clauses or reliance on other legally recognised safeguards.

Data Retention

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.

In general, we retain booking and transaction records for a period required by tax and accounting laws. Enquiries that do not result in a booking may be retained for a shorter period, to manage follow up communications and internal analysis, after which they will be securely deleted or anonymised.

When deciding how long to keep data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, disclosure, or access. These measures include restricting access to personal data to authorised personnel, using secure systems and tools, and reviewing our procedures regularly to maintain an appropriate level of security.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. These include:

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of the data we hold about you.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data.

Right to erasure. In some circumstances, you can request that we delete your personal data. This right is not absolute and may be limited where we have legal or legitimate grounds to retain certain information.

Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection.

Right to data portability. In certain cases, you can request that we provide your personal data in a structured, commonly used, and machine readable format, or that we transmit it to another controller where technically feasible.

Right to object. You may object to processing based on our legitimate interests, in which case we will stop processing your personal data unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is required for legal claims.

If we rely on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before the withdrawal.

How to Exercise Your Rights

If you wish to exercise any of your data protection rights, or if you have any questions about how we process your personal data, you can contact us using the contact details provided on our website or by using the contact methods made available when you booked our services.

We may need to verify your identity before responding to certain requests to ensure that we are protecting your information appropriately. We aim to respond to all legitimate requests within the timeframes set out in data protection law.

Complaints

If you are concerned about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority in the United Kingdom, which is generally the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. The most current version will always apply to the processing of your personal data. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.