Terms and Conditions

Man with Van Bermondsey Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Bermondsey provides man and van, removals, and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man with Van Bermondsey, the provider of removal and man and van services.

1.2 "Customer" means any individual, partnership, company, or other entity that books or uses the services of the Company.

1.3 "Services" means any removal, transportation, loading, unloading, packing, or related service supplied by the Company.

1.4 "Goods" means all items, belongings, furniture, equipment, personal effects, and any other property transported or handled by the Company on behalf of the Customer.

1.5 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers in Bermondsey and surrounding areas, as well as other locations within the United Kingdom by prior agreement.

2.2 The Company will provide a vehicle and one or more operatives, as specified in the booking confirmation, to carry out the Services at the time and date agreed with the Customer.

2.3 Unless otherwise agreed in writing, the Services do not include disconnection or reconnection of appliances, removal of doors or windows, dismantling or reassembly of furniture, or any work that requires a qualified tradesperson.

2.4 The Company reserves the right to refuse to carry any items that, in its reasonable opinion, are unsafe, illegal, excessively heavy, hazardous, or are likely to cause damage to the vehicle, equipment, or other Goods.

3. Booking Process

3.1 Bookings can be made by the Customer through the Company’s designated booking channels as notified from time to time. A booking is only confirmed when the Company has acknowledged the details and provided confirmation.

3.2 The Customer must provide accurate and complete information at the time of booking, including but not limited to:

(a) full collection and delivery addresses;

(b) date and preferred time of the move;

(c) details of the Goods to be moved, including quantity, size, and any particularly heavy or fragile items;

(d) details about access at both collection and delivery locations, such as floor levels, lift availability, parking restrictions, and distance from parking to the property.

3.3 Any estimate or quotation given by the Company is based on the information provided by the Customer. The Company reserves the right to amend the price if the information provided is inaccurate, incomplete, or changes before or during the Services.

3.4 The Customer is responsible for obtaining any necessary parking permits, access permissions, or authorisations required for the vehicle to load and unload at the locations specified. Any charges, penalties, or fines incurred due to the absence of permits or due to parking or access issues will be the responsibility of the Customer.

4. Pricing and Payments

4.1 The Company may charge for Services on an hourly basis or at a fixed price, as agreed at the time of booking and set out in the booking confirmation or quotation.

4.2 Hourly rates start and finish at the times specified in the booking or, where not specified, from the time the vehicle arrives at the collection address until completion of unloading at the final destination.

4.3 Unless otherwise agreed, payment is due immediately upon completion of the Services or in advance of the move. The Company may require a deposit to secure the booking.

4.4 All prices quoted are inclusive or exclusive of VAT depending on the Company’s current VAT status, which will be indicated in the quotation or confirmation as applicable.

4.5 Payment methods accepted will be as notified by the Company from time to time. The Company reserves the right to refuse to commence or continue work if payment is not made in accordance with these Terms and Conditions.

4.6 If payment is not received when due, the Company may charge interest on overdue amounts at the statutory rate applicable in England and Wales, and may recover all reasonable costs and expenses incurred in pursuing payment.

5. Customer Obligations

5.1 The Customer must ensure that all Goods are properly packed and ready for transport unless packing services have been expressly included in the Contract.

5.2 The Customer must remove or secure any loose fittings, fixtures, or detachable parts before the Services commence.

5.3 The Customer is responsible for ensuring that the Goods do not include:

(a) illegal items or substances;

(b) hazardous or inflammable materials, including gas cylinders, fuel, or chemicals;

(c) items of exceptional value, including jewellery, precious metals, cash, important documents, or irreplaceable items, unless specifically declared and agreed in writing.

5.4 The Customer must be present, or represented by an authorised person, at the collection and delivery addresses to provide access, guidance, and confirmation of completion of the Services.

5.5 The Customer is responsible for checking that no items are left behind at the collection address and that all Goods are unloaded at the delivery address. The Company accepts no responsibility for items left unattended or not loaded.

6. Changes, Delays, and Cancellations

6.1 If the Customer wishes to change the date, time, or nature of the Services after booking, the Customer must notify the Company as soon as possible. Any changes are subject to availability and may result in a revised quotation or additional charges.

6.2 The Customer may cancel a booking by giving notice to the Company. The following cancellation charges may apply:

(a) more than 48 hours before the agreed start time: no cancellation fee, and any deposit may be refunded at the Company’s discretion;

(b) between 24 and 48 hours before the agreed start time: the Company may retain part or all of any deposit or charge up to 50 percent of the estimated price;

(c) less than 24 hours before the agreed start time or on arrival of the vehicle: the Company may charge up to 100 percent of the estimated price.

6.3 The Company will use reasonable efforts to arrive and complete the Services at the agreed times but cannot be held liable for delays caused by traffic, weather conditions, road closures, vehicle breakdowns, or other circumstances beyond its reasonable control.

6.4 If the Company is delayed or prevented from performing the Services due to reasons beyond its reasonable control, it may suspend or reschedule the Services and will not be liable for any resulting loss or inconvenience to the Customer.

7. Access and Parking

7.1 The Customer must ensure that there is suitable access for the vehicle at both the collection and delivery addresses, including any required access codes, keys, or permission from building management or neighbours.

7.2 The Customer is responsible for arranging and paying for any parking permits, meters, or parking spaces required for the duration of the Services.

7.3 If access is restricted or unsuitable, the Company may, at its discretion:

(a) decline to complete all or part of the Services;

(b) complete the work from the nearest safe and legal parking point;

(c) charge additional fees for any extra time, labour, or distance required.

8. Liability and Insurance

8.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability is limited as set out in this clause.

8.2 The Company will not be liable for:

(a) loss or damage arising from defective or inadequate packing done by the Customer or a third party;

(b) loss or damage to items of a delicate or fragile nature, including glass, mirrors, artwork, or electronics, unless properly packed and clearly marked as fragile;

(c) loss or damage arising from wear and tear, inherent defects, natural deterioration, or pre-existing damage;

(d) loss of or damage to items of exceptional value, including jewellery, cash, important documents, or collectibles, unless specifically declared and agreed in writing prior to the move;

(e) any consequential or indirect losses, including loss of profits, loss of income, loss of use, or emotional distress.

8.3 The Company’s total liability for loss of or damage to Goods, howsoever arising, shall not exceed the lower of:

(a) the reasonable replacement value of the item affected; or

(b) the amount specified as the Company’s standard or agreed liability limit per move, if applicable and notified to the Customer.

8.4 The Customer is advised to obtain separate insurance for Goods if additional cover beyond the Company’s standard liability is required.

8.5 Any claim for loss of or damage to Goods must be notified to the Company in writing as soon as reasonably practicable and in any event within seven days of completion of the Services, providing reasonable details and evidence of the alleged loss or damage.

8.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under applicable law.

9. Waste Regulations and Prohibited Items

9.1 The Company is not a licensed waste carrier for general rubbish disposal unless expressly stated. The Services are limited to removal and transport of Goods and do not include disposal of waste or unwanted items except by prior agreement.

9.2 The Customer must not present for removal any items classed as controlled, hazardous, or prohibited waste under UK waste regulations without prior written agreement and appropriate documentation.

9.3 The Company will not transport:

(a) household rubbish or black-bag waste intended for landfill or recycling centres, unless agreed and compliant with waste regulations;

(b) chemicals, solvents, paints, oils, asbestos, or clinical waste;

(c) gas cylinders, petrol, diesel, or other flammable or explosive materials.

9.4 If the Company discovers that it is transporting prohibited or non-compliant waste, it may suspend the Services, refuse to carry the items further, and require the Customer to remove such items at their own cost.

9.5 The Customer is responsible for any fines, penalties, or legal costs incurred as a result of providing prohibited or non-compliant waste or items in breach of this clause.

10. Damage to Property

10.1 The Company will take reasonable care to avoid damage to property, including buildings, fixtures, and fittings, during the provision of the Services.

10.2 The Customer must highlight any areas of concern, such as recently decorated walls, delicate flooring, or restricted stairways, before the Services commence.

10.3 The Company is not liable for minor cosmetic damage to walls, floors, or doorways that may reasonably occur when moving large or heavy items through confined spaces, provided reasonable care has been taken.

10.4 Any alleged damage to property must be reported to the Company as soon as reasonably practicable, and in any event within seven days of completion of the Services, with supporting evidence.

11. Right to Subcontract

11.1 The Company reserves the right to subcontract all or part of the Services to carefully selected third parties.

11.2 Where subcontractors are used, these Terms and Conditions shall still apply, and the Company shall remain responsible for the performance of the Contract, subject to the limitations of liability set out herein.

12. Complaints and Disputes

12.1 The Company aims to provide a professional and reliable service. If the Customer is dissatisfied for any reason, they should raise the matter with the Company as soon as possible.

12.2 The Company will investigate any complaint and endeavour to resolve it fairly and promptly. The Customer agrees to give the Company a reasonable opportunity to investigate and, where appropriate, remedy any issue.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data about the Customer as necessary for the performance of the Contract, including contact details, addresses, and booking information.

13.2 The Company will keep such personal data secure and will not share it with third parties except where required to deliver the Services, comply with legal obligations, or with the Customer’s consent.

14. Termination

14.1 The Company may terminate the Contract with immediate effect if the Customer:

(a) fails to pay any amount due under the Contract when required;

(b) behaves in a threatening, abusive, or unsafe manner towards the Company’s staff;

(c) requests or requires the Company to engage in illegal activities or breach health and safety obligations.

14.2 On termination, the Customer shall pay any charges due for Services already performed, together with any applicable cancellation fees.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and shall be construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy preclude any further exercise.

16.3 The Contract is between the Company and the Customer. No third party shall have any rights to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

16.4 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that Contract.